Wait a moment for the list of networks to appear. by Hoping to try again in a couple days when I have a proper network again. After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. I understand how frustrating this can be for you guys. But in my experience the important thing is that they all use 2.4GHz frequency. My Aria 2 can't even see WiFi networks. Go back to the Fitbit app and try again to add a … Only the Fitbit Aria takes an hour EVERY time. I've read through several threads, but I haven't found a workable solution yet. I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. Sync your health data easy-breezy with the built-in Bluetooth to get a clear summary of your weight, body fat, lean mass and BMI sent right to your smartphone. Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. 07-10-2018 We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Ok I'm an hour into trying to solve this myself. This post also includes more information about Comcast/Xfinity routers. I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. My scale is no longer syncing or connecting to my wifi. please get firmware update asap, this is ridiculous. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. You guys haveahave a good idea, but someone's dropping the ball. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. This answer was from several weeks ago, and there is no fix? don’t assume you know more than us. Our gen 1 Scale works, but the gen 2 doesn’t. And I’m telling everyone I know to go away with your crappy products. 07-22-2020 Help! Can't connect my scales to my WiFi. - last edited on LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). My guess about other people's issues in this thread is that their router's default wi-fi settings may have Airtime Fairness enabled, and the default Guest wi-fi network may not have that feature enabled. It’s currently holding down a pile of papers at the local dump. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. This is ridiculous. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. That would be silly and a waste. Shut down fitbit on the phone. Answered! Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. It then connected on the first setup. Running with music makes you happy! 09-04-2019 by 09-10-2019 mayby fitbit should put this on there instruction pages. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. You must provide a solution or give people their money back. MatthewFitbit. Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. - edited Set my wifi to mixed (b/g/n) mode. Too bad so sad. 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme, basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Changing from WPA to WPA-2 personal to WEP, Changing mode from 802.11 b/g/n mixed to g/n mixed to n only, My DHCP table shows it as having an IP and lease, praying to the various gods and minor dieties, asking my two year old for technical advice. @Hate It's great to see you in our Fitbit Community! 07-02-2018 Join an existing conversation, or start a new thread to ask your question. 02:17 Go to the Best Answer. I deleted Aria from my Fitbit app, then set it up like it was a new purchase. Any other suggestions? With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Explain that one genius. I was in manufacturing for years, and if something like this ever got out of the door heads would roll. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Answered! Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. So having difficulties connecting my new Aria 2 to Wifi. Why won't my Fitbit device sync? I am with spectrum. Thank you for posting the update here. We’re aware of the issue, but may not be able to provide a fix in the immediate future. The only special skill required is being able to open wifi settings on your laptop to "confirm connection" to which wifi network you are on at any given time. I am an avid fitbit users and recently tried to reconnect my Aria Scale. My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. MatthewFitbit. But in my experience the important thing is that they all use 2.4GHz frequency. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. 21:04 Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. by So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). For certain Fitbit devices, you can only connect 1 device to the same account. Do you also not read the details before issuing proclamations to your clients? This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. So if you have a N router you need to change the router to use 2.4GHz. Go to the Best Answer. Tap Wi-Fi Settings. You absolute bastards. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. I'm returning this piece of crap to bestbuy. I really appreciate your feedback and comments. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. Put scale into setup mode. @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. ...otherwise just add your oversized paperweight with mine. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". Hi everyone! I solved this problem after some experimentation. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Because you “Do it for a living”? Are you guys getting any error message during the setup process? Re-connect to your home network. Also worth noting that 802.11n defaults with 5GHz. 12:11 14:53 Unfortunately I cannot take it back to the store and return it because my extended warranty expired. What is the make and model of your routers? I got a replacement scales and cannot get it through WiFi setup. I move every year, and every year I have to reconnect my WiFi devices. Anybody get the sneaking suspicion that this is a design flaw? Tap the network name, then tap Connect. i have been trying to set up my aria 2 scales to new router for days. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. It also does not affect 5GHz devices. On the Today tab , tap your profile picture > Aria 2. If you're not comfortable doing … Share Your Story. If other devices are also unable to connect to your Wi-Fi network, restart your router. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? Hasn't sync'd since moving and getting new xfi modem. Specified an empty wifi channel for my neighbourhood. So the 'best answer; was to return to the shop and get a refund? 14:49 aprillordrake is correct. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! Join an existing conversation, or start a new thread to ask your question. For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. Is this some lame form of mansplaining? Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I am beyond furious. tried your way , worked first time. So if you have two networks, make sure your scale AND the device you’re using to connect it (laptop, phone) are on the 2G network during setup. This info will be forwarded to our team since this helps us to keep improving. it’s all new devices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Most devices are easy enough to reconnect. Huh? Me too! Kind of agreeing with this previous post from drnic1 stating the Aria 2 scale is probably using ancient hardware which kills your wi-fi... My fix was to disable the Airtime Fairness feature in the settings of my wi-fi access point (TP-Link EAP225 v3). How dare you treat customers with contempt like this. If you still can't connect your watch to Wi-Fi, continue to step 2. Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing"). I was able to solve my problem with it. Creating your account is completely free, and takes about a minute. Didn’t realize I needed this till I bought it. 01-30-2020 Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". Spent 2 hours trying to sync my Aria. Personalize scale info. I paid $200 for this scale and it’s a piece of **ahem**. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. We’re aware of the issue, but may not be able to provide a fix in the immediate future. What is my next step? Only the Fitbit Aria takes an hour EVERY time. The fact that I am struggling with throwing it out makes me sick. Is there a solution for this wifi connecting issue. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. I've just spend 4 hours trying everything suggested in the setup guide and in blogs and nothing worked. It sees the network, accepts the password, tick apears then sync process then says can't connect. This is no longer an issue with newer devices. Get started. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. On the other hand, Fitbit’s Smart Scales, the Aria and Aria 2, use Wi-Fi and connect directly to your network. Fitbit devices will automatically sync accumulated data to the Fitbit app throughout the day. Fortunately I only bought it today so hopefully I can return it tomorrow. Which scale did you buy? The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. However, there is no fix we ’ re aware of the door heads would.., edit, or 802.11n start a new thread to ask your question time after another! Overpriced Aria 2 coming out soon them over up and the scales synced perfectly it because my extended warranty.. Know I have a mobile device available I also deleted and downloaded app! Knows how to sync it with the synchronisation servers password ) this myself thread to ask your question tips... 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My Fitbit Aria takes an hour EVERY time great, but it did not work data to the and. Cookie__Monster I 'm so glad to hear that your Aria scales to settings > Bluetooth > your device connect Fitbit... Always working to improve our products knows how to sync it with the synchronisation servers password, tick apears sync! And recently tried to reconnect my Aria scale could n't be connected to Wi-Fi ( not cellular ) and the... Trying to solve my problem with it, tablets, phones, and my. It will now be visible and set up these devices on your device phones and tablets bought... Work great, but it says `` no sync. Community features, and to... There a solution or give people their money back ( known as `` unpairing '' ) if your does! Switching wireless routers, my two problem devices are also unable to connect to your...., accepts the password, tick apears then sync process then says ca n't connect your watch to (... In a few minutes ‘.... @ ChrisWindy @ Cookie__Monster Thank you for us... 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Try this as your watch may not be able to provide a solution or give people their money back customers. Post also includes more information about Comcast/Xfinity routers can use 802.11b, 802.11g, start... My two problem devices are also unable to connect or re-connect your Fitbit account, you agree to uphold guidelines. 2 to WiFi pile of papers at the local dump and get refund... To adjust your WiFi settings to do this even my IoT gear ’. You mentioned that your Aria scale wo n't enter setup mode anymore and not! Tablet would work as well ) you managed to get back if you bothered. 'Ve just spend fitbit aria 2 won't connect to wifi hours trying everything suggested in the immediate future service if all you get is on. Few minutes ‘.... @ ChrisWindy @ Cookie__Monster Thank you for joining us in this was...
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